cafm

Computer Aided Facilities Management

Overview

Manage Real Estate Facilities with state-of-the-art Computer Aided Facilities Management (CAFM) features packed within Centra’s CAFM system. Manage automated Planned-Preventive-Maintenance (PPM) of common area and in-suite assets in addition to serving breakdown or reactive maintenance requests through carefully governed SLAs ensuring highest satisfaction levels of customer service.

 

Features

Contracts

  • Define reactive or planned preventive maintenance contracts for customers. Schedule tasks by assets and location, and generate PPM schedules with automatic assignment to specific skillsets or queues. Define consumables and SLAs to measure service efficiency standards.

Requests

  • Generate manual requests or Auto-create them from incoming email, websites, or PPM, and follow a strictly monitored set of SLAs to reach request resolution. Manage these requests with time, money and consumables in effecting their resolutions. Organize requests by category and sub-category for easy retrieval of issues during request creation.

Planned Preventive Maintenance

  • Generate PPM schedules over various contract periods, monitor them through powerful SLA tools and auto-generate service requests with automatic assignment to preferred queues of skillsets. Allocate consumables and man-hours of resources to serve the PPM schedules.

Incident Management

  • Log, monitor and resolve incidences and ensure their eradication.

Technicians

  • Maintain lists of technicians, classify them by skillsets, track their schedules, assign tasks and monitor their deliverables and efficiencies.

Embedded Apps

  • Technician and customer self-service apps on android and iOS provide easy on-the-go access to technicians and customers.

Knowledgebase

  • Create a central repository of all request resolutions by appending their resolutions into a knowledgebase. These resolutions can then be retrieved by technicians in order to ensure enhanced efficiencies of problem-solving.

SLA Management

  • Define SLA polices to ensure your standards of service governing parameters such as initial response, time lapsed, hours served (or billed at discounted/contractual rates), escalation matrices and priority management. Monitor these SLAs, their variations and violations proactively through flagged alerts.

Customer Assets

  • Maintain and keep track of assets by location, customer, or any other custom master. Utilize serial number management, bar coding, and various other modes and methods of asset control to ensure that all assets under maintenance are carefully covered.

Queue Management

  • Accuratelyassign requests to relevant skillsets using queue management systems to collate service providers by location, thereby ensuring that the right job reaches the right team for resolution.

Estimation

  • Prepare and submit estimates for service requests which aren’t complimentary. Use the internal authorization tools for approving and digitally sending these estimations to clients. Manage iterations and versions accurately to identify the final approved estimate.

Invoicing

  • Generate invoices on the approval of estimations from clients. Integrate financial accounting applications to automate the flow of financial information across platforms.

Customer Self Service

  • The portal allows user access directly to your clients to perform various functions including logging a new request, monitoring the status of existing requests, approving estimates, and providing feedback or responses to surveys.

Surveys

  • Create user-definable surveys and trigger them across various stages or modules to obtain feedback from their target audiences ensuring Quality Control and Quality Assurance.

Worklogs

  • Maintain work-logs for each individual visit of technicians in resolving an open request. Propagate requests through stages of the service lifecycle and capture the time invested by technicians, for the tasks or jobs executed. Provide status updates including WIP, On-Hold, Escalated, etc. all the way up to request resolution.

Parts Management

  • Maintain records of parts replaced or raise requests for parts required for each request. Track historical parts consumed by assets to resolve requests.

Communications Engine

  • Enable all modules to triggersmart communications through user-defined templates of emails, SMS messages, notifications, reminders or periodic actions within organizational users or external clients.

Workflows

  • Train the CRM system on your business rules and policies, define actions and triggers based on specific conditions, and the system monitors these sales and related processes by itself to ensure timely execution of tasks and deliverables using time-based situational workflows and alerts.

Authorizations

  • Delegate decision-making within your organization through the CRM system. Define auto-approval parameters and the CRM will automatically validate input data or raise approval requests to hierarchies with repetitive reminders ensuring timely approvals.

Fields & Layouts

  • Addfield on-the-fly with rules, formats and various features. Lay these fields out on Page Layouts across modules for various users

Calendar Management

  • Create, manage and share your calendar with other internal users through rights and permissions for specific teams, locations and users, and invite other internal users for tasks and meetings. See their free/busy times, receive confirmation for appointment invitations and much more with the integrated calendar.

Tasks

  • Auto-create tasks from a business process or manually create, assign, track and accomplish tasks using the integrated tasks management module. Manage tasks across all modules and features within the system to ensure that nothing goes overlooked. Utilize robust governance features such as reminders and escalations to ensure your task accomplishment efficiency at a proactive level.

Appointments

  • Organize, schedule, collaborate, invite and monitor appointments across all modules.

Currency

  • Manage global currencies’ exchange rates, historical tracking and movement, and record transactions.

Custom Modules

  • Looking for something more? Create customizable modules which will inherit all the critical functionalities, related modules, workflows, authorizations and all other tools to suit specific user-case scenarios.

Document Management

  • Provide security-based access control to all documents, track versions and manage access restrictions within a true paperless environment. Consolidate all documents under a single, unified view with smart-search functionalities.

List Views

  • Create multiple list views which can be restricted to specific users and user-groups thereby ensuring that the correct information is always in sight of the logged-in user.

Search Customizations

  • Search across the system to pin-point a specific data item regardless of the module under which that data item resides.

Print Layouts & Design

  • Design print layouts to suit your organizational communication style, theme, and requirements.

Duplicate Records Management

  • Manage duplication through rules that prevent redundant and duplicate data-entry and merge duplicate records already within modules.

Route Planner & Location Tracker

  • Plan user routes and track if the planned routes are correctly followed. Review analytical reports such as Planned V/s Actual, and variance reports.

Multilingual Support

  • All modules of the Centra CRM are powered by a language engine providing multilingual support for data entry, data presentation and reporting.

Surveys

  • Create user-definable surveys and trigger them across various stages or modules to obtain feedback from their target audiences ensuring Quality Control and Quality Assurance.

Integration

  • Integrate with virtually any third party or legacy system which has open-ended system architecture through APIs.

APIs

  • APIs allow incredible flexible building blocks to develop custom-built applications that can augment the underlying platform of the core, virtually providing limitless opportunities for target environment customizability.

Reports and BI

  • Build, monitor and analyze multi-dimensional reports with smart analytical capabilities including color-coding, KPI definitions and graphing-engines on-the-fly. These graphs can be assimilated onto user-specific dashboards. The BI tool further allows for custom report creation using virtually any of the fields available within the module. Reports can easily be extracted into PDF, CSV, Excel and various industry-standard formats based on user rights and permissions.

Dashboards

  • Create and assign multiple dashboards by roles or users to monitor real-time business or department parameters through live graphs.

360 Degree Visibility

  • Gain insight into customers, vendors, products, sales and other modules with holistic views of all parameters giving you a bird’s eye view of business with complete transparency.

Users, Roles & Profiles

  • Create users with specific role and profile-based permissions which controls data access (i.e. read, write, edit and delete) across ownership of data (own, team, hierarchical, product and location) ensuring maximum flexibility to suite organizational data access and restriction needs.